Shipping policy – VeyaPets

Thank you for shopping with WagZest. This Shipping Policy explains our order processing times, shipping rates, estimated delivery times, tracking, and how we handle delivery issues.

1. Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping availability is determined by the delivery address entered during checkout. Certain remote locations, territories, P.O. boxes, military addresses, or restricted areas may not be eligible for all shipping methods.

If your address cannot be serviced, you will be notified during checkout or contacted after placing your order.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding public holidays.

During sales, new product launches, holidays, or other periods of high order volume, processing may take longer.

Processing time is separate from shipping transit time.

3. Shipping Rates

Our current standard shipping rates are:

Orders under $90: Standard Shipping — $7.90
Orders of $90 or more: Free Standard Shipping

The free-shipping threshold is based on the eligible merchandise subtotal shown at checkout. Taxes, shipping charges, gift cards, and excluded products do not count toward the minimum.

Discounts and promotional codes may affect whether an order qualifies for free shipping.

The final available shipping method and charge will always be displayed at checkout before payment.

4. Estimated Delivery Time

After an order has been processed and shipped, standard delivery typically takes approximately: 5–15 business days.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier, warehouse location, customs processing, weather, holidays, and other circumstances outside our reasonable control.

5. Order Tracking

When tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take 2–5 business days after shipment to display its first update.

If you have not received a shipping confirmation email, please check your spam or junk folder and confirm that the email address entered during checkout was correct.

6. Multiple Packages

Some orders may be fulfilled from different warehouses or fulfillment partners.

As a result:

Items from the same order may arrive separately
You may receive more than one tracking number
Packages may arrive on different dates

You will not be charged additional shipping fees solely because an order is divided into multiple packages.

7. Address Changes

Please double-check your shipping address before placing your order. To change it, email us before your order ships; we can’t redirect a package once it has shipped. If a package is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange reshipment, and the reshipping cost is the customer’s responsibility.

8. Delayed, Lost or Damaged Packages

If your tracking hasn’t updated for several days, your package shows as delivered but hasn’t arrived, or your order arrives damaged, email info@wagzest.com with your order number (and photos of any damage). We’ll work with the carrier to resolve it as quickly as possible.